Privacy Policy

This Privacy Policy outlines how personal information is collected, used, and protected. Orozino is committed to safeguarding the privacy of players and ensuring that all personal data is handled with care and in accordance with applicable data protection standards. The information provided helps maintain a secure and reliable gaming environment for everyone who enjoys the Orozino Casino platform. This document explains the types of data gathered, the reasons for its collection, and the rights individuals have regarding their personal information.

Information We Collect

To provide a complete and secure service, we collect several types of information during various interactions with the platform. This data is essential for account operation, security, and regulatory compliance.

Account Information: When an account is created, we collect details such as an email address, password, personal details, date of birth, address, phone number, and preferred currency. This information is necessary to establish and manage the player account.
Verification Information: To comply with Know Your Customer (KYC) requirements, particularly before processing withdrawals, we may request identity documents. These can include a passport, driver’s licence, a recent utility bill, or a bank statement to verify identity and address.
Transaction Information: We maintain records of deposits and withdrawals, including the payment methods used, such as Visa, Mastercard, or Bitcoin. This is required for financial auditing and to assist with any payment-related queries.
Technical Information: For security and operational purposes, we may collect technical data like IP address, device type, and browser information. This helps protect accounts from unauthorised access and ensures the platform is optimised for different devices.

How We Use Your Information

The information collected serves specific purposes aimed at delivering a secure, efficient, and personalised gaming experience. We process data to:

Manage accounts, process transactions, and provide access to games.
Verify identity to prevent fraud and comply with legal obligations under our Anjouan licence.
Monitor for suspicious login attempts and other security threats to protect player funds and data.
Communicate important account-related updates and respond to support queries submitted via Live Chat or email.
Enhance our services and tailor promotions that may be of interest.

Data Security and Protection

Protecting player information is a top priority. We employ robust security measures to prevent unauthorised access, alteration, or disclosure of personal data. All data transmitted between a device and our servers is secured using advanced TLS 1.2 and TLS 1.3 encryption with a 256-bit key. Furthermore, sensitive payment credentials are not stored on our systems, as they are processed directly by certified payment providers. Our security framework also includes regular transaction reviews and strict internal access controls to ensure data is handled responsibly.

We do not sell or rent personal data to third parties. Information is only shared with trusted partners under specific circumstances necessary for the operation of our services. This includes sharing data with:

Payment processors to facilitate deposits and withdrawals.
Identity verification services to complete KYC checks.
Game providers to ensure fair play and manage game session data.
Regulatory authorities when required by law.

Player Rights and Choices

Players retain control over their personal information. Individuals have the right to access the data held about them and request corrections to any inaccuracies. Account settings provide options to manage communication preferences and set personal limits on gaming activity. For more details on managing gameplay, see the Orozino responsible gambling page. If an individual wishes to exercise their data rights or close their account, they can do so by contacting our support team.

Use of Cookies

Our platform uses cookies to improve functionality and the overall user experience. Cookies are small text files that help the website remember login details, language preferences, and other settings. They also assist in analysing site traffic, which allows us to optimise our services. Players can manage or disable cookies through their browser settings, though doing so may affect the functionality of certain features.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage players to review this page periodically to stay informed. Significant changes will be communicated through account notifications or other appropriate channels.

Contact Us

For any questions or concerns regarding this policy or how personal data is handled, please reach out to our customer support team. You can contact us via email at info@orozinosupport.com for assistance.